Cross Body Shoulder Bag

FAQ

Shipping

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 3 - 4 business days of processing and production time for your order to ship out.

HOW LONG IS THE SHIPPING TIME?

U.S orders will be shipped via USPS, FedEx ,EMS ePacket and International Orders will be shipped depending on the fulfillment center the product is from.

Average transit times to the United States, Canada, United Kingdom, Australia, New Zealand and All European Union Countries: 10 - 25 Business days
Average transit times to Rest of the World: 14 - 45 Business days

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

When you receive your tracking number, if you need help tracking your order you can click here

WHAT IF I NEED TO CHANGE MY SHIPPING ADDRESS?

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at [email protected]. If the address is wrong, we can correct this within 24 hours.

Payment

WHAT ARE THE ACCEPTED PAYMENT METHODS?

You are able to Pay via any credit / debit card and Paypal

DO YOU ACCEPT CASH ON DELIVERY?

For the meantime we dont accept cash on delivery but we are working to activate this service in some countries very soon.

Returns

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. All you need to do is send us an email with the subject line "CANCEL" With Order Number to [email protected]

CAN I RETURN MY ORDER?

To return an item, place the item securely in its original packaging and and mail your return to the address we provide you.

All returned items must be in new and unused condition, with all original tags and labels attached.

HOW MANY DAYS I HAVE TO RETURN MY ORDER

All our products are backed with 30-days money back guarantee.

KINDLY NOTE: All returned items must be in new and unused condition, with all original tags and labels and parts attached.

CAN I REFUND MY PAYMENT IF MY ITEM ARRIVED DAMAGED

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

- Your order number.

- A picture of the damaged product.

Once received, we'll be happy to send out another free of charge or Refund you the amount.

STILL HAVE A QUESTION? KINDLY CONTACT US